Privacy & Security

Before Using idalink You Should Know a Few Things

Before you begin using the idalink portal, we need to tell you the terms and conditions for accessing and using idalink. By logging into idalink, you are agreeing to the following terms and conditions. If you do not agree to the following terms and conditions, do not use the idalink website.

Disclaimer (The Real Purpose of idalink)

idalink is not meant to serve as an official form of communication to notify you about benefit changes or eligibility determinations. The portal is provided as a convenience to benefit applicants and participants for accessing basic case information and verifying information for on-going benefit eligibility. Official notifications for benefit changes and eligibility decisions are mailed via postal service to each participant and applicant.

How We Use Your Information

The information in idalink is compiled from information provided by you (when you applied for assistance or completed a re-evaluation for ongoing eligibility) and verified by other sources to determine your benefit eligibility and amounts.

Any information you provide to us using idalink will only be shared with entities involved in your case as necessary. Information you provide may be included with other customers' information to be used for statistical reporting, trending data, and/or investigative actions.

Submitting and Correcting Personal Information

Accurate information is critical for determining and providing accurate benefits and services. If you discover personal information in idalink that is inaccurate, you are responsible for contacting us to get it corrected. If you use idalink to submit personal information for a re-evaluation of ongoing eligibility, you are responsible for providing accurate information.

Protecting Your Information: Your Responsibility and Ours

Any information you choose to submit to us using idalink is transmitted to our secure computer system. We do not sell, rent, or otherwise give out information about you or your case to outside marketers. We use and share your information as necessary to provide benefits and services, and as required by law.

The information in your idalink account is intended to be secure and confidential. We have put policies in place and taken steps to safeguard the integrity of idalink, including, but not limited to, authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day operations of the idalink.

You have a responsibility for protecting the information in your idalink account, including, but not limited to protecting your account login information and taking precautions when using public or otherwise non-personal computers to access idalink.

Access to State Records

Some information in idalink may be subject to inspection and copying by public record request or court order, while other information is covered by exemptions in the laws that allow such copying and inspection. All record requests will be handled according to applicable laws concerning public disclosure of records.

Unlawful Activity

We reserve the right to investigate complaints or reported violations of these terms and conditions, and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties; and disclosing any information necessary or appropriate to such persons or entities relating to your account, email addresses, usage history, posted materials, IP addresses, and internet traffic information.

Limitation of Liability

Neither we nor any party affiliated with us shall be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from:

  1. Any missing or incorrect content and functionality on the portal;
  2. Portal access and information being interrupted, delayed, or otherwise unavailable;
  3. Your use of the portal;
  4. The content and information contained on the portal; or
  5. Any delay or failure in performance outside our control, or any party affiliated with us.

Contact Information

If you have questions or want to offer comments about idalink or these terms and conditions, please contact the Idaho Department of Health and Welfare.

 

By using this website, I agree to these terms and conditions and attest that I am the responsible party to this idalink account.